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asked Questions

Following Are Questions That We Get Asked Quite Frequently…

If you have a question not listed below, please fill free to contact me at (800) 288-5819 / (336) 697-7606 or at mike@expertresumes.com. I will personally respond to your questions.

Which Package Should I Choose?

Expert Resumes offer six different resume packages for you to choose from.

Professional Package: Recommended for professionals who have a new or established work history in one or multiple jobs.

Federal / Military Resume Package: Recommended for professionals who are targeting or have worked in the Federal Government or Military roles.

IT / Technology Resume PackageRecommended for technical professionals who are targeting or have worked in IT / technology roles.

Executive / Director Resume PackageRecommended for Executives or Directors who are targeting or have worked in upper level leadership roles.

What Forms of Payment Do You Accept?

Expert Resumes accepts all forms of payment: Paypal and all Credit Cards (American Express, Discover, Visa, and MasterCard).  We also accept checks, cash, and money orders.  (Note: All Services Will Begin Once Payment Is Processed.)

Why do you Take Payment in Advance?

Each resume package takes 4-5 hours to prepare and requires great amount of time in writing and research. We take payment upfront to eliminate bad debts and keep our costs at a minimum, which benefits the client.

What Is Your Turnaround Time?

Once we receive your information, we will email your resume and cover letter to you in 2-3 business in MS Word for your review. You will receive unlimited revisions for FREE until you are 100% satisfied. We do offer 24-hour turnaround service for an additional fee.

What is Your Resume Writing Process?

Expert Resumes has an Easy 4-Step Process:


Select resume package you need. You will be asked to upload your existing resume (if you have one) at the end of your purchase… this starts the clock and places your order into the production queue. ORDER NOW


You will receive a Resume Questionnaire and direct phone number of your resume writer. If you have an old resume, you only need to complete those areas of the form that are not addressed at all or not addressed sufficiently on the older document. If you do not have an old resume, the questionnaire will capture all of the information that we need. ORDER NOW


Submit your old resume and questionnaire along with any target job postings, certificates / awards, certifications, etc. to your certified resume writer.  We will review your documents and will contact you if we have any questions. ORDER NOW


We will e-mail your drafts in MS Word format for your review. Your writer then makes as many edits / changes as necessary to capture your unique qualifications and skills. You will receive unlimited revisions for FREE until you are 100% satisfied. (NOTE: current turnaround time: 2-3 business days) ORDER NOW

Do You Critique Resumes and How Much is it?

Yes, Expert Resumes critiques / reviews resumes for free. We will identify weaknesses and offer valuable suggestions on how to make you “STAND OUT” from the competition. You can expect your 100% FREE NO OBLIGATION resume critique / review within 24 hours – Guaranteed… Get Your FREE Resume Critique TODAY…

What Other Services Do You Offer?

Expert Resumes offer the following services: Linked-In Profile Development, Thank You Letters, ASCII Resumes, Scannable Resumes, Reference Sheet, Resume Updates, 24-Turnaround Service, PDF Resumes, Cover Letters LEARN MORE…

What is Your Success Rate in Helping Clients Get Interviews?

Expert Resumes has a 97.2% CALL BACK SUCCESS rate in getting clients interviews. This is why we have one of the highest referral rates in the industry. We have written more than 15,000 resumes for clients across all industries worldwide. Click Here to Check out Actual Video Testimonials from Satisfied Clients.  

Does Expert Resumes Have Certified Resume Writers on Staff?

Yes, our Resume Writers Are Certified Through the National Resume Writers Association (NRWA) and Professional Association of Resume Writers (PARW). Our resume writing team is trained, tested, and certified to write ATS-compliant resumes for all industries and career types – exceeding and/or meeting annual credential requirements and standards.

Is Expert Resumes a Reputable Company?

Yes, Expert Resumes has more than 2,100+ 4/5-Star Customer Reviews (Trustspot™) and is rated with the BBB (Rating: A). We are one of a handful of resume writing companies in the nation ranked at the top for customer satisfaction and service.

What Resume Formats Do You Use?

Expert Resumes has 20+ years’ experience writing in all resume formats that include but not limited to: executive, chronological, functional, combination, military, IT, federal, CV, ATS-Compliant, and customized formats. We possess in-depth understanding of grammar, punctuation, resume layout, ATS resumes, and industry “resume buzzwords.”

Can You Customize My Resume to the Position I am Targeting?

Yes, all resumes are hand-written and tailored to the job / position you are seeking. We are not a high-volume resume service that uses templates. Instead, it takes us between 4-5 hours to carefully put each resume package together with focus on quality and results. WE DO NOT OUTSOURCE ANY OF OUR SERVICES

Do You Help Clients With Challenging / Complex Work Histories?

Yes, Expert Resumes has long track record working with clients who have challenging work histories and career backgrounds. Here are just a few of the complex job situations we’ve successfully tackled: Career Changes, Relocations, Gaps in Work History, Retirees / 60+ Year-Old Workers, Long-Term Unemployment, Age Discrimination, Troubled Work History, Terminations / Layoffs, Stay-At-Home Moms, Lack of Education, Returning to Work, No Previous Experience.

What is Your 30-Day Resume Service Guarantee?

If you are unable to secure a job interview within 30 days following the receipt of your new resume and you believe the quality of your new resume to be the reason, your resume will be re-written up to two times free of charge.

You have 30 days from date of purchase to submit in writing via mail / email why you think your resume is inadequate for purpose of securing interviews. Rewrites are performed after 30 days and between 180 days following completion and receipt of resume. Guarantee covers up to maximum of two separate rewrites. All other services are not covered under 30-Day Resume Service Guarantee.

As a valued client, you should expect and accept nothing less than a professional resume writing service that will deliver you a quality product that generates results. At Expert Resumes, client satisfaction is our #1 top priority and we are 100% confident in our ability to get you a job interview and the career you deserve.

Is My Information Kept Confidential?

Expert Resumes makes the security of your information a top priority so that you can order your resume and cover letter with peace of mind. We have a number of safeguards in place to make sure your details are protected at all times. We take the security of your transactions seriously. We use PayPal to handle all our credit card transactions. All transactions are carried out over a secure server. No details such as address or any of your personal preferences will be transferred across a standard internet connection; they will all be handled securely with full 128-bit digital encryption.

We value your privacy and all information shared with us remains strictly confidential. Your phone number and e-mail are completely safe. We only use the information you give us to provide the service you purchased. No information is shared with any other party for any reason whatsoever. We hate SPAM as much as you do. Your e-mail and details will be protected and safe at all times.

Do You Offer Resume Samples?

Yes, click here and check out 32 professional resumes recently written by Expert Resumes for clients representing all industries and career types. You will be able to see the original “Before” resume received from the client when they purchased and the “After” resume our Certified Writers prepared for them. Resumes represent the quality of work we can do for you.

Do you Keep my Resume on File in Case I Want to Make Changes Later?

Yes, we keep your resume information on file indefinitely, so you can come back to us at any time to place an order and get your resume updated.

Do I Need to Come in Your Office to Get My Resume?

No. We work primarily over the Internet and by email or telephone, so there’s no need for you to visit us in person.

Do I need to Complete Your Resume Questionnaire?

No. If you have an existing resume which covers all the questions from the resume questionnaire, then you can simply send us this instead. If you do not have an old resume, the questionnaire will capture all of the information that we need.

How Can I Contact You?

Any Questions, please feel free to contact me at 1-800-288-5819 / 336-697-7606 or email me at mike@expertresumes.comI will personally respond to all of your questions.